Privacy Policy

1. Our Privacy Commitment

At TUMTUM ("we", "our", or "us"), we deeply respect the trust you place in us when purchasing our artisanal goods. This Privacy Policy details how we collect, handle, and safeguard your personal data when you visit tumtum.store.

We are committed to transparency and do not sell or rent your personal data to third-party marketers under any circumstances.

2. Information We Collect

• Contact & Delivery Details: When you place an order or create an account, we collect your name, email address, shipping and billing address, and phone number for delivery coordination.
• Order & Transaction History: Records of products purchased, order dates, amounts paid, and delivery status to manage customer support and warranty requests.
• Payment Information: All payment transactions are encrypted and handled directly by certified payment processors. TUMTUM does not store your credit/debit card numbers on its servers.
• Device & Browsing Data: Anonymized technical data (browser type, IP address, approximate geographical location, and pages viewed) used to maintain store speed and reliability.

3. How We Use Your Data

We use your personal information solely for legitimate business purposes, including:

• Processing, packing, and dispatching your artisanal food and cutting board orders.
• Sending automated transactional notices (order confirmation, dispatch, tracking updates).
• Responding to customer support inquiries and managing product reviews.
• Detecting and preventing unauthorized transactions or fraudulent activities.

4. Third-Party Service Providers

We share only the minimum required information with vetted third parties essential to completing your order:

• Couriers & Freight Handlers: Sharing your name, delivery address, and contact number to ensure prompt shipment arrival.
• Payment Gateways: Providing encrypted payment infrastructure for safe checkout.
• Cloud Infrastructure: Secure databases (Supabase) operating with encryption-in-transit and encryption-at-rest.

5. Your Privacy Rights & Data Control

You have full control over your personal data:

• Access & Update: You can edit your profile information in your User Dashboard.
• Data Deletion: You may request the deletion of your account and personal history by emailing us at support@tumtum.store.

6. Contact Us

For any questions regarding your data or to exercise your privacy rights, please contact our Data Protection representative: